Discharge is a handover. Make sure someone is on the other end.
Introduced at discharge, in place of the sheet of paper and the phone number. LOWKEY notices when someone's days shift from their usual, tells them first, and lets the people they chose know if they don't answer.
What is LOWKEY for treatment and outpatient programs?
LOWKEY: Everyone OK? is an iPhone app a program can hand to someone at discharge. It makes sense of the signals already on their phone, notices when their routine shifts from their usual range, and tells them first. If they don't answer, the connections they chose hear next. No wearable and no daily check-in.
The aftercare plan ends at the door. The weeks after are when routines slip, and no one on the care team sees it until the next appointment, if it happens.
Source: Asch, Muller and Volpp, "Watching Over the 5000 Hours," NEJM, 2012Four questions every handover has to answer.
Hospitals learned this from pit crews: handovers fail between people, not inside jobs.
What does the next person need to know?
That something changed. LOWKEY provides the signal. People provide the meaning.
Who takes over?
The person, first. They tap "I'm good" or "I need a hand." Their connections hear only if they don't answer within four hours.
How do we know it landed?
Every alert asks for an answer. No answer is an answer too, and it goes to the people they picked.
What if things go quiet?
If LOWKEY hears nothing from the phone for a day, it asks the person first, then lets their connections know.
The person stays in control.
What your program gets.
Questions program directors ask
Is LOWKEY a medical device?
No. LOWKEY is a wellness and connection platform, not a medical device or a crisis service, and it does not diagnose. If someone needs immediate help, call or text 988 or call 911.
Does it replace aftercare?
No. LOWKEY covers the time between appointments, so the people around someone know when to show up.
What does the person have to do?
Install the app and invite the people they want. No wearable and no daily taps.
How can families help after someone leaves treatment?
With LOWKEY, the person invites the family members they trust. If their routine shifts and they don't answer, those people hear, so they can reach out early instead of guessing.
Health plans, nonprofits and communities.
LOWKEY can be a member benefit, or a community's own private, invitation-only network. One engine, many doors.
Make sure someone is on the other end.
A 30-minute call with Jennifer, founder and CEO of LOWKEY.
Or write to support@lowkeyprotection.com